Our Policies.

Customer Complaints Policy How to raise a complaint with Arktek, how it is investigated, the timescales we work to, and your right to independent dispute resolution through HIES. Read the policy Customer Fair Processing Notice What Arktek do with the personal data of customers and enquirers, in the company’s own words. Read the policy Privacy Notice What we do with your personal data when you enquire with us, in plain English, and the rights you have over it. Read the policy

Quality Policy The company’s commitment to the standard of its work and how quality is managed. Read the policy Health & Safety Policy How Arktek protect the people who work for them and the people whose homes they work in. Read the policy Environmental Policy The company’s environmental commitments and how it manages its own impact. Read the policy Corporate Social Responsibility Arktek’s responsibilities to its people, its customers and the communities it works in. Read the policy Privacy Policy (Data Protection Statement) The company’s data protection policy statement and its commitments under the Data Protection Act 2018 and UK GDPR. Read the policy

Equality & Diversity Policy The company’s commitment to equal opportunities in employment and in service. Read the policy

Anti-Slavery & Human Trafficking Policy How Arktek guard against modern slavery in their business and their supply chain. Read the policy Anti-Corruption & Bribery Policy The company’s position on bribery, facilitation payments and gifts, and how it is enforced. Read the policy Whistleblowing Policy How anyone can raise a concern about wrongdoing, and how they are protected when they do. Read the policy Information Classification Policy How company and customer information is classified, handled and protected. Read the policy